Privacy Policy
1. General statement
We take your privacy very seriously and we are committed to protecting it. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data.
This privacy policy (“Privacy Policy”) explains our policies and practices regarding how we collect, use, and disclose the personal data that we collect through our Digital Platforms, our stores or during our events.
This Privacy Policy applies to all personal data collected through our Digital Platforms, stores, and events.
We recommend that you read this Privacy Policy carefully as it provides important information about your personal data.
This Privacy Policy is designed so that you can easily reach the section you are interested in.
Do not hesitate to contact us should you have any questions or remarks about this Privacy Policy.
2. Who we are?
“MRS1000DRESS”, “MRS1000SHOES”,"we" "us" and “our” refer to Mrs1000shoes Limited, the controllers (i.e. “Data User”) of your personal data, unless otherwise stated in this Privacy Policy.
You can find our contact details in section “How to contact us?” below.
3. What personal data do we collect and how is it collected?
Personal data is any data relating directly or indirectly to a living individual, from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and in a form in which access to or processing of the data is practicable. For example, it may include an individual’s name, address and gender.
We may collect personal data either directly from you (for example when you purchase a product in a store) or indirectly (for example from your electronic devices that interact with our websites, electronic forms or mobile applications (“Digital Platforms”)).
3.1 Information you provide directly to us
You may provide us with information:
- When you create an account online or in our stores;
- When you subscribe to our newsletter;
- When you use our Digital Platforms;
- When you purchase products or services on our Digital Platforms or in our stores;
- When you visit our stores;
- When you participate in one of our events.
Depending on what you provide us with, such information may include:
- Your identity (including your account name, legal name, gender, image);
- Your contact details (including your postal address, email address, phone numbers);
- Your personal status (including your title);
- Your purchases and repairs (including purchase history, order details);
- Your preferences (including your size);
- Certain payment information (including billing information, payment type or method, charge or credit card number);
- Other information you may provide by filling forms or by contacting us (including your feedbacks, or other communications with us).
To ensure the security of the transaction, if you will choose to pick up the online purchased products in our store by yourself, we will need you to use the name consistent with the name on your credit card as your account name. When you pick up your products in our store, we need to check your credit card to identify you and verify your identity.
If you provide us with the third party's information during the process of purchasing our products or using our services (such as gifts, or you entrust a third party to receive the products and provide us with the third party's telephone number, contact address, etc.), please ensure that you have provided a copy of this Privacy Policy to such third party and obtained the authorization and consent of the third party concerned.
We will inform you when your information is required in order to process your request, to respond to your queries or to provide you with our products and services. If you do not provide this information, then it may delay or prevent us from processing your request, responding to your query and providing products or services to you.
We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to update your information in case any changes have occurred. We also may ask you to update your information from time to time.
We recommend that you only provide the data requested or necessary for your query, with the exception of any sensitive information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, data concerning health, sex life or sexual orientation.
We remind you that we do not provide our services or products directly to, nor collect personal data of, persons below the age of 18. Therefore, we ask you not to provide us with personal data of persons under 18 years of age.
3.2 Information indirectly collected
We may collect information when you use our Digital Platforms, such as your IP address or other browsing information (including browser, operating system, device model), through cookies or similar technologies placed on your device. Some cookies are required for the proper functioning of our Digital Platforms and other are used for analytics purposes which help us to provide you with more personalized and customized services and a better digital experience.
You may manage cookie preferences in your browser settings.
To the extent permitted by applicable law, we may also collect information about you from third parties, such as a spouse who contacts us on your behalf or from your friends who provide us with your information in order to invite you to events you may be interested in.
If you provide personal data to us about someone else, you must ensure that you are entitled to disclose that information to us and that, without us taking any further steps required by data protection laws, we may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.
4. Why do we collect your personal data and how do we use it?
For the purpose of processing personal data under the General Data Protection Regulation, please note we collect and use your personal data based on one or many of the following legal basis:
- we have obtained your prior consent (for example, when you subscribe to our newsletter). Please note that for this specific legal basis, you have the right to withdraw your consent at any time (see below “What rights do you have on your personal data?”);
- the processing is necessary in connection with any contract between MRS1000DRESS and you (for example, when you rent our dresses);
- we have a legitimate interest in carrying out the processing and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms (for example, to prevent payment fraud);- we have to process your personal data to comply with applicable laws and regulations.
Depending on the context, we may use your personal data in order to:
- provide you with the products or services you requested;
- conduct checks to identify you and verify your identity;
- send you marketing communications - with your prior consent (see section “Marketing Communications”);
- provide you after-sale services;
- respond to your queries, requests and suggestions;
- manage the events you registered and/or participated in;
- detect any fraudulent or illegal activity, including to secure your transactions by detecting and preventing fraud against you and Mrs1000dress;
- protect you, employees and other individuals in our stores as well as our property;
- monitor and improve our Digital Platforms;
- conduct statistical analysis;
- improve our products and services;
- provide information to regulatory bodies when legally required.
5. Marketing communications
We may from time to time use your name, postal address and email address (“Marketing Data”)_to provide you with information concerning our newsletters, offers, services, products or events that we think may be of interest to you, but we may only do so with your express prior consent.
We rely on your consent to process the personal data you provide to us for this purpose. Therefore, if you no longer wish to receive such information, you can withdraw your consent at any time.
You can opt out of receiving marketing communications by following the unsubscribe instructions included in each communication.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
6. How long do we keep your personal data?
We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
7. How do we disclose and transfer your personal data?
We may disclose your personal data only to the parties indicated below and for the following reasons:
-We disclose your personal data to MRS1000SHOES LIMITED employees that need to have access to your personal data and are authorized to process them in order to achieve the aforementioned purposes and who are committed to confidentiality. This may include providing you with the products and services that you have requested, improving the services provided and – with your consent – sending you marketing communication concerning offers, services, products or events (for such purpose, you may withdraw your consent at any time
We may also disclose personal data to third-party providers acting on behalf of MRS1000DRESS and approved by MRS1000SHOES LIMITED. All such processing is based on our prior instructions set out in a binding contract that is compliant with the requirements of applicable law. Such disclosures are made for different purposes including:
- IT development and support;
- Hosting and carrying out marketing and business studies and marketing campaigns;
-Verifying your information, authenticating payments and processing orders and payments, to third parties that provide credit reporting, payment or order fulfilment services;
-Delivery services.
These providers are committed to confidentiality and are not permitted to use your personal data for any other purposes. We also require them to use appropriate security measures to protect your personal data.
8. Links
This website may contain links to other third-party websites. We have no control over the content, policies, or actions of these websites. The use of any information you may provide to third parties on other websites, or which such parties may otherwise collect on other websites, is not governed by this Privacy Policy. You should carefully review the privacy policies of any third-party websites and contact the operators of those websites if you have any questions about their use of your personal data. We cannot be held responsible for any third party, or its affiliates or agents, failing to use your personal data in accordance with such third party's privacy policy, or any contractual or other legal obligations to which such third party, its affiliates or agents, may be subject.
9. What rights do you have on your personal data?
You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, it does not prevent us from processing your personal data based on other legal bases if any, such as fulfilling your orders and storing your order data as required by applicable law.
If you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent at any time by contact us directly. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of any products or services you have requested.
Cookie Policy
Cookies and Similar Technologies
We utilize cookies and similar technologies, including web beacons, tags, and scripts, to enhance user experience, analyze trends, administer our website, and gather demographic information about our user base.
Types of Cookies We Employ:
Essential Cookies: These cookies are critical for the proper functioning of our website and cannot be disabled. They are typically set in response to actions taken by you, such as setting your privacy preferences, logging in, or completing forms.
Analytical/Performance Cookies: These cookies enable us to monitor visits and traffic sources, allowing us to measure and improve the performance of our site. They provide insights into which pages are most and least popular and how visitors navigate the site.
Functional Cookies: These cookies facilitate enhanced functionality and personalization on our website. They may be set by us or by third-party providers whose services we have integrated into our pages.
Targeting/Advertising Cookies: These cookies may be set by our advertising partners through our site. They are used to create profiles of your interests and deliver relevant advertisements on other platforms.
You have the option to manage your cookie preferences through your browser settings. However, please be advised that disabling essential cookies may impact your overall experience on our website.
10. How to contact us?
In issues relating to your account, to withdraw your consent, to ask general questions or to lodge a complaint, please contact us
- By phone: +852 61133163 Monday to Friday: 12:00pm – 8pm (Except public holidays)
- By mail: 6th Floor Hang Shun Building, 10-12 Wyndham street, Central, Hong Kong
- By email: Contact@mrs1000dress.com
11. Changes to this Privacy Policy
This Privacy Policy reflects our current practices, and is subject to change and update from time to time. You can check our most updated policy on mrs1000dress.com.